These term and conditions apply to all transactions on the Home Furniture express web site and in store. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you need any clarification on anything within these Terms and Conditions then please contact us at [email protected] or on 01158912144 prior to placing an order. Nothing in these conditions affects your statutory rights as a consumer.
We are very careful to ensure that all our prices are correct. However, if we on a rare occasion discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price, or cancelling it. If we are unable to contact you we will treat the order as cancelled, and will give you a full refund. Payment will be taken in full at checkout and all prices are exclusive of VAT.
If your goods have not been delivered, other than as detailed below, we will refund the full price of the items. If you decide to cancel items (before delivery has taken place) that are bespoke, made-to-measure or have been specially ordered for you, it may be unlikely that we will be able to sell these to another customer. In these instances, we have the right to deduct a cancellation fee from your refund. Please note that this cancellation fee can be up to 25% of the value of the product. We will endeavor to avoid any such charges but in some instances this may be unavoidable.
Once an item has been delivered and signed for it cannot be returned unless it is faulty, in which case we will either replace the complete product or faulty parts. In all cases however we reserve the right to inspect the product and to verify the fault.