If your goods have not been delivered, other than as detailed below, we will refund the full price of the items. If you decide to cancel items (before delivery has taken place) that are bespoke, made-to-measure or have been specially ordered for you, it may be unlikely that we will be able to sell these to another customer. In these instances, we have the right to deduct a cancellation fee from your refund. Please note that this cancellation fee can be up to 25% of the value of the product. We will endeavor to avoid any such charges but in some instances this may be unavoidable.